Privacy Policy

Last updated: 26/12/2023

1. Introduction

Welcome to https://www.visitflorenceduomo.com/ (“we,” “our,” or “us”).
We are committed to protecting your personal data and respecting your privacy in accordance with Regulation (EU) 2016/679 (GDPR).

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit https://www.visitflorenceduomo.com/ (the “Site”).

By using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Nature of the Website

https://www.visitflorenceduomo.com/ is an independent informational and affiliate website.

We:

• do not sell tickets
• do not process payments
• do not collect billing or payment information
• are not the merchant of record

Any ticket purchases are completed on third-party websites, which act as independent data controllers. Their privacy policies apply to any data you provide during checkout.

3. Personal Data We Collect

3.1 Data You Voluntarily Provide

We may collect limited personal data when you:

• contact us via email or contact forms

This may include:

• name
• email address
• message content

We collect only the data necessary to respond to your inquiry.

3.2 Automatically Collected Data (Usage Data)

When you browse the Site, we may automatically collect:

• IP address (anonymized where possible)
• browser type and version
• device type
• pages visited and interaction data
• approximate geographic location (country/city level)

This data is used exclusively for analytics, security, and performance optimization.

3.3 Cookies and Tracking Technologies

The Site uses cookies and similar technologies to:

• ensure proper site functionality
• analyze traffic and usage patterns
• improve user experience

Where required by law, cookies are activated only after user consent.

You can manage or withdraw your consent at any time through:

• the cookie banner
• your browser settings

Detailed information is provided in our Cookie Policy.

4. Legal Basis for Processing (GDPR Article 6)

We process personal data on the following legal bases:

• Consent (contact forms, optional cookies)
• Legitimate interest (website analytics, security, fraud prevention)
• Legal obligation (where required by law)

5. How We Use Personal Data

We use personal data only for the following purposes:

• responding to user inquiries
• maintaining and improving the Site
• monitoring performance and security
• complying with legal obligations

We do not use personal data for automated decision-making or profiling.

6. Affiliate Links and Third Parties

The Site contains affiliate links to third-party ticket providers.

When you click an affiliate link:

• you are redirected to an external website
• any data you provide there is processed by the third party
• we do not control or access that data

We encourage users to review the privacy policies of third-party providers before submitting personal information.

7. Data Sharing

We do not sell or rent personal data.

We may share limited data only with:

• technical service providers (hosting, analytics, security), acting as data processors
• public authorities, when legally required

All processors operate under GDPR-compliant agreements.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill its purpose:

• contact data: retained only as long as required to respond
• analytics data: retained in aggregated or anonymized form

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• unauthorized access
• loss or misuse
• alteration or disclosure

No online system can guarantee absolute security, but we take reasonable steps to minimize risk.

10. Your Rights Under GDPR

You have the right to:

• access your personal data
• request correction or deletion
• restrict or object to processing
• withdraw consent at any time
• lodge a complaint with a supervisory authority

Requests can be sent to:
📧 info@visitflorenceduomo.com

11. International Data Transfers

Where data is processed outside the EU, appropriate safeguards are applied in accordance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or operational changes.
The latest version will always be available on this page with an updated revision date.

13. Contact Information

For privacy-related questions or GDPR requests:

Email: info@visitflorenceduomo.com
Website: https://www.visitflorenceduomo.com/